Refund Policy

At Sernity, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a hassle-free refund policy.

Eligibility

You may request a refund within 14 days of receiving your product/products. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

How to Request a Refund

To request a refund, please contact us at sernity@sernityr.com within 14 days of receiving your product/products. Please include your order number and the reason for your refund request.

Refund Process

Once your refund request is received and approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain number of days, depending on your payment method and bank processing times.

Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us at sernity@sernityr.com.