Frequently Asked Questions (FAQ)

Shipping

Q: How long does shipping take?
A: Shipping within the EU typically takes 4-8 business days.

Q: Do you ship internationally?
A: Currently, we only ship within the European Union.

Q: When will my order be shipped?
A: Orders are typically processed and shipped within 1-2 business days after placing your order.

Q: Is tracking available for my order?
A: Yes, tracking is available for all orders. You'll receive tracking information once your order has been shipped.

Payment

Q: What payment methods do you accept?
A: Currently, we only accept PayPal as our payment method.

Refunds

Q: Do you offer refunds?
A: Yes, we do offer refunds. Please refer to our refund policy for more information.

Contact Information

Q: How can I contact you?
A: You can reach us via email at sernity@sernityr.com or by phone at +31 6 15352270.